Refund policy

Refund Policy

Almost everything we sell is made to order in our Jupiter, FL shop to your size, wording and artwork. Because a custom sign can't be resold, please read this before you order.

Your free proof

Before we make anything, we send you a free proof to check. Please look closely at the spelling, phone numbers, size, colors and layout. What you approve is what we make. Once you approve the proof and production starts, custom orders can't be canceled, returned or refunded.

Canceling an order

Need to cancel? Contact us as soon as possible. If you cancel before you approve the proof, we'll refund your payment. After you approve the proof, the order is in production and can't be canceled.

If we made a mistake

If your order doesn't match the proof you approved, or it has a defect in materials or workmanship, contact us within 7 days of pickup or delivery with photos. We'll remake it or fix it at no charge. We don't remake orders for errors that were in an approved proof.

Damaged in shipping

If your order arrives damaged, email us within 48 hours of delivery with photos of the box and the product. Please keep the packaging. We'll take care of the claim and replace the damaged item.

Installed signs

For signs we install, please check the work when we finish. If something isn't right with our installation, let us know within 7 days and we'll come back to fix it.

Refunds

Approved refunds go back to your original payment method. Your bank or card company may take a few business days to show the credit.

Questions

Email info@floridiansigns.com or call 561-747-2377, Monday to Friday, 9 AM to 5 PM.
Floridian Signs & Plastics, 218 Jupiter St., Jupiter, FL 33458